Today, companies not only compete in the products and services market, but in the labor force market as well. The selection and retention of valuable colleagues is of fundamental imprtance, since if we loose them – beyond the mere expenditure of energy – the location and training of new colleagues can mean real ecnomic losses. Losses that most companies can not afford these days.
Develor’s RETANTION POWER THERMOMETER examines to what extent the company is able to keep its talents and key personnel. Our flexible questionnaire enables us to complete it with factors influencing the satisfaction, loyality, commitment and motivation of your employees. During the implementation we dedicate special focus on the proper communication of the survey, assuring not just the information-sharing, but also the involvement, thus gaining the trust of the colleagues. We also assure the organisation and professional coordination of questionnaire filling online and/or paper. At the end of the survey we prepare deteiled, comprehensive reports and define suggestions for development for the examined areas, which provides a reliable basis for futher action planning.
By the end of the program stakeholders will be given information on the comprehensive results of the survey and suggestions for development as well as support in the communication towards the employees and to the implementation of the action plans.
Areas of Application
- General climate and athmosphere in the company
- Before, during and after comprehensive changes
- Increasing number of signals of dissatisfaction in the organisation
- High fluctuation rate
- "Develor has carried out a training Finances for Non-financial Managers for our company. The training was based on everyday situations that our employees are coping with. It was focused on active practice using business simulation, where the participants could develop and practice the acquired theoretical knowledge and skills. I highly appreciate that the theory and practice was well balanced. The performance of the trainer on the trainings mirrored his long time real life experience. This enabled him via a number of examples from practice to explain the presented issues more effectively. I highly appreciate the professional, flexible and quick work and approach of Develor that was supported by a deep understanding of the SkyEurope Airlines needs."
- “After various trainings carried out by several companies I was wandering whether this would again be wasted time, a training for training, whether it will bring anything to its attendants. I had a feeling that it is often difficult to apply the provided information or use it in the real work. This is also why it was always difficult for me to decide whether I will attend a training and spend time there. However, after attending trainings of Develor I must confirm that they belonged to those, which in my opinion enriched and developed employees' view of themselves, their colleagues and business partners and also positively affected their work habits. Apart from the training's content, the trainer also constitutes a very important part of the training. Develor proved to be good in this as well. Simply said it did not disappoint us."
- "The cooperation between Robert Bosch Elektronika Kft. and Develor Zrt. (as well as its legal predecessor, Door Training CE Kft.) has existed since 2003. In the past 10 years we have trusted Develor and its trainers with the delivery of the following training programs: Mastershift Management program, Insights Discovery © - Personal efficiency, Conscious Communication, Presentation Skills. One of the outstanding programs is the Mastershift Management program, where 110 Shift Managers and approx. 30 Foremen participated. The success of the program is proven by the enthusiastic participation of our colleagues, the prominent evaluation, and the efficiency of the training, meaning the successful application of the acquired knowledge. During the 3rd module team coaching was integrated into the program, and through processing the individual cases our colleagues became committed to improvement and to applying new solutions in their own fields. Trainers are credited for always delivering tailor-made training programs with innovative elements following a thorough diagnosis, thus passing on that practical knowledge and attitude to our colleagues that make them successful in their work."
- "The assignment was about to attain the Customer Satisfaction Survey; screening 90 companies, from 18 countries in 10 languages; and to prepare valuable feedback analysing both qualitative and quantitative. Develor is used to run surveys measuring the Satisfaction, Engagement, Motivation or Retention levels. Therefore, we felt it had the necessary capacity and knowhow to meet our expectations. In their proposal, the following items were very important and attractive to Lexmark: 1. Timely delivery, 2. Professional pricing, 3. Enhanced technology approach, 4. One single contact for all languages. … Having closed the project Lexmark can conclude that Develor has performed according to the expectation. The project was managed well; the short time was kept all along the project. … We would gladly recommend them for Satisfaction Monitoring Survey. Meanwhile Lexmark has even begun to cooperate with Develor on other areas in training & consultancy."
- "We have been working together with Develor on a Leadership Academy since 2009. Since we evaluated the first program as a success and a good investment into our business, we have started with a second group of leaders in 2011. When we were looking for a partner three years ago to help us to improve the leadership capability in our business, it was important for us to find an organization that is able to - delivery high quality programs across our major markets - work together with us in a flexible in business oriented manner that we achieve real competency rather than just deliver a training program - ensure that the content of the program and the way it is delivered provides tailored solution in line with our company culture and processes - apply and compare different tools and methods - 360 degree tools before and after, online and face-to-face tools, modular program structure, coaching, leader interviews, etc. to achieve maximum effectiveness ... We are happy to work together with Develor since they fully satisfy the above criteria, and equally or even more important they proved to be an ethical business partner, seeking for a long term trusted relationship with its customers."
- “We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."