Stress is part of our everyday life and we are never going to be able to eliminate it totally. Although we can learn how to handle it consciously to avoid frustration and health impacts, we need to know our own stress sources to manage them successfully.
STRESS IS NECESSARY TO PERFORM WELL and can inspire and motivate us, if we handle it effectively. It gives us the inner stimulus to overcome the obstacles that are in the way of achieving our dreams and goals. Although, if it gets beyond our control, it may cause diseases, can decrease our performance and may jeopardize our self-esteems and balance. All this is especially true for leaders and managers who are constantly under heavy pressure due to high expectations, strict and short deadlines and the responsibility they bear regarding their decisions and their subordinates. What shall we do then? We need to recognize such situations and manage them successfully.
THE COURSE HELPS us avoid the impact of exaggerating stress in our private and professional life, as well. The reasons, phases, the individual sensibility factors are presented and discussed and are measured by using special questionnaires and exercises. The fundamental objective of this course is to develop effective stress managing strategies and teach a bunch of stress releasing techniques to stay in balance and perform well in every field of our life. The conscious shaping of stress impacts and the development of a sound flexibility level helps people work together in harmony and protects physical and mental health.
By the end of the program participants will be able to influence the individual stress level, handle stress better, and also to recognize their own and others’ stress symptoms. They will choose and apply the best coping strategy to resolve the situation.
- Individual coaching
- Team coaching
- Work-life Balance course
- EQ – Emotional Intelligence course
- "Develor has prepared for our retail people a complex development program. This program included Insights typology, customer orientation, sales skills and trainings for managers. We appreciate mainly the professional approach of the trainers who can attract the audience very naturally. Each training was prepared according to needs assessment of the group and according to the feedback from the previous trainings. The theory and practice in the training was well balanced, it wasn’t trainer’s monologue but very riveting and interactive dialogue with the participants. Basic knowledge and skills were practiced in case studies. Preparation, realization and also evaluation of each training was on high level. We are satisfied with communication and flexibility of cooperation with Develor."
- „Develor Bulgaria has worked with us during the year 2008 on a project which included programs from Managerial skills, Train the Trainer, Sales skills and 360o feedback. Main accent in the Managerial skills program was goal setting and employees’ performance appraisal system. In their work they managed to adapt theoretical models to everyday work life of participants by using real examples and exercises. Their practice as Managers was also very useful as they managed to give convincing and answers to participants’ questions.”
- “We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."
- "We have been cooperating with Develor based on a public tender, which was carried out in the first half of 2006. Develor succeeded in the areas of development of managerial skills, soft-skills and front-line development. Presently, we are also starting cooperation in the area of development of training skills of our internal trainers. We consider our cooperation in all areas as a high-quality and effective cooperation. Develor can fully satisfy our educational needs and bring a high added value, which in the end helps our colleagues in fulfillment of T-Mobile’s mission "To be the most recognized company in the area of service provision". We consider the following as Develor’s main assets:
- High quality of the offered trainers, their training skills and personal experience from practice
- High quality of training contents and the used educational methods, above all the "tailored" case studies and role plays and the used film extracts."
- "A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."
- “Develor Bulgaria team is experienced and creative, demonstrates exceptional skills, needs understanding and is fast to adapt the specificity of our work and team. We thank you for our professionalism, efficiency, realization of ideas and most of all – the great end result! Correctness, creativity, and high professionalism – this is our experience with Develor Bulgaria… After this one day teambuilding program we have decided that Develor Bulgaria is our company for realizing our company events and also for consultancy in every other internal Human Resource activity.”